Our Technical Support Work

A few sample types of successes we our network has prior experience with...(and more!)

Employee Engagement

Company employee's are hard working, experienced...but can't get all of them to engage in area ownership or improvements.

Implemented various visual tools to help them all be more involved to shift mindset from reactive to proactive.
Changed from a mindset of "forced change" to integrated change. Use small victories to leverage natural human behavior.
Separate "reward" from "seniority". Overhaul culture, reviews, information sharing, innovation programs & team exercises.

We specialize in small business tools & tactics to convert non-value add to value add. It starts with the "flow of information"..

X-Ray Fluorescence equipment for coating thicknesses.

We have direct experience with Hitachi XRF's and can help advise in other XRF's (as applicable)

Client having an on-going issues with mechanical damage of product being found at Quality or customer in some cases. Actions have been taken yet problem persists intermittently.
Rejects culminating to 30%+ losses per lot.
Provide support to quality and engineering to use best practices to determine root cause & corrective action, internally & externally.
Reduced rejects to an acceptable loss per lot rate, measure effectiveness of actions & backflow to product quoting.

It starts with understanding your process & a detailed process map.

Company had intermittent conflicts between their ERP and Windows OS, leading to lost time and inefficient work.
Cloud admin remote credentials would not launch upon software initiation.
Service provider could not come to a method of resolution for the conflict, requiring daily involvement of IT across many workstations to manually enter credentials.
Researched, planned, tested methods of resolution between both systems.
Today a detailed procedure prevents re-occurance.